zebNet provides technical support and application updates (minor & major updates) at no charge to customers who have a valid and unexpired Update & Support Subscription.
An initial Update & Support Subscription is already included in your purchase and this subscription is automatically being activated when you activate your product for the very first time.
The Update & Support Subscription that's already included in the purchase has a period of normally one year, but depending on the license type and/or individual agreement between you and zebNet, there might be deviations . For more details, please refer to the relevant agreement.
If you would like to continue to receive technical support and application updates for the software product after the expiry date of the Update & Support Subscription, the Update & Support Subscription must be renewed before the expiration date. Once the Update & Support Subscription has expired, it can not be renewed.
Please click here to learn more about the Update & Support Subscription.
Most issues can be resolved by reading this documentation and by reading the articles that are available in our knowledge base.
Please make sure you have read at least the relevant section of this documentation and that you have checked our knowledge base for solutions to commonly asked questions before contacting zebNet technical support.
Our community forums may also be able to resolve your issue or inquiry.
We will not be able to respond to any support requests if the answer has already been described in a section of this documentation or in an article in our knowledge base.
Help Desk for Technical Support
Please note: We can only provide support via our Help Desk and cannot provide support over the phone or by direct email. Please do not use our general contact form or any of our regular email addresses for technical support requests. If you do so, your technical support request will not be directed to the correct person, and you likely will not receive an answer. Only use our Help Desk for technical support options to ensure your request reaches the right person.